Our refund and returns policy lasts 30 days. after 30 days  passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods  exempt from being we returned. Perishable goods such as food, flowers, newspapers or magazines , we cannot  returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards

• Downloadable software products

• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds can grant:

• Book with obvious signs of use

• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that you opened.

• Any item not in its original condition, if you damaged or missing parts for reasons not due to our error.

• Any item that you will return more than 30 days after delivery.

Refunds

Once we receive your return  and inspect, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If we approved you, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@germanyglobalcargo.com

Sale items

Only regular priced items may can we refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@germanyglobalcargo.com and send your item to our address that we will be provide to you.

Gifts

If the item was a gift as we marked when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item , we will mail a gift certificate to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. we cant refund Shipping costs . If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@germanyglobalcargo.com for any questions about refunds and returns.